Home / Support
Support
Common issues and direct contact. From the app, the email report automatically attaches the log.
The SSH connection is refused
- Check the host name and port (22 by default).
- Review the chosen authentication method: agent, key, password or keyboard-interactive.
- If the connection bounces through a jump host, check the ProxyJump chain (reachable bastion, bastion credentials).
- If KeyHole flags the host, the server key may have changed: review the matching known_hosts entry before accepting it.
My SSH key is not accepted
- Make sure the public key is present in ~/.ssh/authorized_keys for the target account on the server.
- Check server-side permissions: 700 on ~/.ssh, 600 on authorized_keys.
- If the key has a passphrase, let KeyHole remember it in the macOS Keychain or load it into the agent.
- Some servers reject legacy algorithms: generate a fresh ed25519 key if needed.
No audio in the RDP session
- Make sure remote audio is enabled in the RDP connection settings.
- Check the Mac output volume and the selected device.
- On the Windows side, the Windows Audio service must be running and audio redirection allowed by group policy.